Health Contacts

How Do I contact the New York State Empire Plan?

The Empire Plan (001)

Service Area: Available to enrollees and their eligible dependents worldwide.

  • Contact Information: 1-877-7-NYSHIP (1-877-769-7447)
  • Empire Plan Primary Care Physician Directory
  • The Empire Plan Website
  • PRESS OR SAY 1 - Medical/Surgical Program: Administered by UnitedHealthcare Representatives are available Monday through Friday, 8 a.m. to 4:30 p.m., Eastern time. TTY: 1-888-697-9054 P.O. Box 1600, Kingston, NY 12402-1600 Claims submission fax: 845-336-7716 Online: https://nyrmo.optummessenger.com/public/opensubmit
  • PRESS OR SAY 2 - Hospital Program: Administered by Empire BlueCross Administrative services are provided by Empire HealthChoice Assurance, Inc., a licensee of the BlueCross and BlueShield Association, an association of independent BlueCross and BlueShield plans. Representatives are available Monday through Friday, 8 a.m. to 5 p.m., Eastern time. TTY: 711 New York State Service Center, P.O. Box 1407, Church Street Station, New York, NY 10008-1407 Claims submission fax: 866-829-2395
    Online: https://www.empireblue.com/nys/resources-forms
  • PRESS OR SAY 3 - Mental Health and Substance Use Program: Administered by Beacon Health Options, Inc. Representatives are available 24 hours a day, seven days a week. TTY: 1-855-643-1476 P.O. Box 1850, Hicksville, NY 11802 Claims submission fax: 855-378-8309 Online: https://www.achievesolutions.net/empireplan
  • PRESS OR SAY 4 - Prescription Drug Program: Administered by CVS Caremark Representatives are available 24 hours a day, seven days a week. TTY: 711 Customer Care Correspondence, P.O. Box 6590, Lee’s Summit, MO 64064-6590 Claims submission: P.O. Box 52136, Phoenix, AZ 85072-2136
  • PRESS OR SAY 5 - Empire Plan NurseLineSM: Administered by UnitedHealthcare Registered nurses are available 24 hours a day, seven days a week to answer health-related questions.

How do I contact my HMO?

Blue Choice (066)

Service Area: Livingston, Monroe, Ontario, Seneca, Wayne and Yates counties

  • Contact Information: 165 Court St., Rochester, NY 14647, 1-800-499-1475, TTY: 1-800-662-1220
  • Blue Choice Website

Highmark Blue Cross Blue Shield of Western New York (067)

Service Area: Serving Allegany, Cattaraugus, Chautauqua, Erie, Genesee, Niagara, Orleans and Wyoming counties

Independent Health (059)

Service Area: Allegany, Cattaraugus, Chautauqua, Erie, Genesee, Niagara, Orleans and Wyoming counties

MVP Health Care (Rochester) (058)

Service Area: Genesee, Livingston, Monroe, Ontario, Orleans, Seneca, Steuben, Wayne, Wyoming and Yates counties

  • Contact Information: P.O. Box 2207, 625 State St., Schenectady, NY 12301-2207, 1-888-MVP-MBRS (1-888-687-6277), TTY: 1-800-662-1220
  • MVP Website