Cancellation and No Show

The cancellation and no-show policies described below apply to all health and counseling appointments including Campus Community Resource Nurse (CCRN), Addictions Counseling and Prevention (ACP), and psychiatric appointments. These policies are included in our Consent for Treatment that all students acknowledge as part of their initial required health forms. Contact us at health@geneseo.edu if you have any questions. 

Cancellations and No-Shows

We understand that there are times when you must miss an appointment due to emergencies or obligations for work or family. We will make every effort to accommodate you in these situations. We request that you partner with us by providing advance notice of your need to miss an appointment - see the How to Cancel procedures below.

There is a fee for those who do not show for scheduled appointments OR who cancel within less than 2 hours of their scheduled appointment time. A fee of $25 charged directly to your student account. If you believe you have been charged in error, call Health Services at 585-245-5736 or Counseling Services at 585-245-5716 to request that we waive your no show fee.

How to Cancel

To cancel an appointment for any area of Student Health and Counseling:

1. Log into your student health portal, My Health.
2. Select "Appointments" from the Main Menu (or "Schedule an Appointment" from the main window).
3. You will see all your scheduled appointments. Select the CANCEL button next to the appropriate appointment to cancel.

NOTE: you will NOT be able to cancel any appointment if it is within 2 hours of scheduled start time. In this instance, please call Health Services at 585-245-5736 or Counseling Services at 585-245-5716. 

Late Arrivals

We understand that delays can happen. If you will arrive late for your scheduled appointment, please call Health Services at 585-245-5736 or Counseling Services at 585-245-5716. We will make every effort to keep your original appointment time, although we might have to reschedule as outlined below.

• Counseling Appointments (including ACP)
  If it is your FIRST appointment, we may need to be reschedule. Otherwise, your counselor will likely be able to see you. You can also message your counselor directly via My Health
• Nurse Visits
  If you arrive 5 minutes or more past your scheduled appointment time, you will likely not be able to be seen and will be asked to reschedule your appointment. 
• Provider Visits (routine, 20 minute)
  If you arrive 5 minutes or more past your scheduled appointment time, you will likely not be able to be seen and will be asked to reschedule your appointment.
• Provider Visits (extended, 40 minute)
  If you arrive 10 minutes or more past your scheduled appointment time, you will likely not be able to be seen and will be asked to reschedule your appointment.