CIT Telephone Services

CIT is dedicated to providing high-grade voice communications to all faculty, staff, students, support groups and off-campus constituencies. CIT is responsible for providing maintenance of the College's computerized telephone switch, and for making repairs, moves, adds and changes for all administrative offices of the College. CIT Telephone Services is also responsible for the billing of services rendered to its customers.

To report a telephone problem, please contact the CIT HelpDesk at 585-245-5588 or email helpdesk@geneseo.edu

Emergency Numbers

Campus Telephones

• must remain operational at all times - someone looking for a telephone to dial 911 should never find a non-working phone in a time of need.
• should only be moved by CIT - we must keep Livingston County 911 updated with the location of every phone on campus. It would be a disaster if emergency services were to respond to the wrong location because emergency responders were not updated.
• bring our Giant-Voice emergency notification into our buildings. They must be functional to be an effective part of our emergency communications plan.
• do provide a sense of safety and comfort to the members of our community as they move around our campus.

Speech and Hearing Impaired Telephone Service

The New York Relay Service allows telephone communications between hearing-impaired or speech-impaired and hearing individuals. An operator acts as a go-between for the two parties, to aid them in communicating with each other. There is a Text Telephone (also known as TDD) located in the University Police Office. TDD's are also available from CIT for installation in employee offices only. For further information, please contact the CIT HelpDesk at 585-245-5588 or email helpdesk@geneseo.edu.

How to Handle Harassing or Unsolicited Telemarketing Calls

• Avoid saying anything and calmly hang up. Don't discuss the call with anyone, as harassing callers are usually an acquaintance.
• Record the time, date and phone number if caller ID is available on your phone, as this will assist University Police in tracing the call.
• Never provide credit card information, social security numbers, passwords or other sensitive information over the phone. 
• If calls continue, contact University Police. University Police is responsible for investigating all telephone calls that are made with the intent to annoy, harass, threaten, alarm or engage in fraudulent activity.
• Register your campus office phone number on the national Do Not Call registry to stop unwanted telemarketing calls.

Weather or Other Emergency Conditions

College faculty, staff and students should contact ext. 6666 from on-campus or 585-245-6666 from off-campus to obtain information concerning sudden changes in college wide schedules due to weather or other emergency conditions. 

Telephone Services Links

• Faculty/Staff Telephone Request Form
• myVoicemail Login
• Voice Services Policy Disclosure

Telephone Services Self Help

• Cisco IP Phone Functions
• Dialing Procedures
• Student AT&T Discounts
• Voicemail